Privacy Policy

Our Commitment to Your Privacy

At Zyra ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice agent dashboard platform and related services.

1. Information We Collect

We collect information that you provide directly to us:

• Account information (name, email address, company name)
• Contact information (phone number with country code)
• Call logs and transcripts for your voice agents
• Calendar and appointment data you choose to sync
• Google account data (when you authorize Google integration):
  • Google Calendar events and availability
  • Gmail data for appointment scheduling
  • Contact information from your Google account
• Voice recordings and SMS messages processed by your agents
• Payment and billing information
• Communications you send to us (support tickets, feedback)
• Usage data and analytics to improve our services

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our voice agent services
• Process and manage appointments and calendars
• Generate AI-powered responses and summaries using language models
• Sync appointments with your Google Calendar (when authorized)
• Send appointment confirmations via your Gmail account (when authorized)
• Process transactions and send transaction notices
• Send technical notices, updates, and support messages
• Send SMS updates (only if you\'ve opted in) about your account and services
• Analyze call transcripts to provide insights and summaries
• Respond to your comments and questions
• Detect and prevent fraud or abuse

3. SMS Communications

Message Types and Frequency:

• Service Notifications: Account alerts, system updates, security notifications (2-5 messages per month)
• Appointment Reminders: Notifications about scheduled appointments managed by your voice agents (frequency varies based on usage)
• Integration Updates: Notifications about new features and integrations (1-3 messages per month when opted in)
• Support Communications: Responses to your inquiries (frequency varies based on your requests)

Your Rights and Controls:

• Opt-Out: Reply STOP to any message to unsubscribe immediately. You may also update your preferences in your account settings or contact our support team.
• Help: Reply HELP for assistance or message information
• Data Protection: We NEVER sell, rent, or share your phone number with third parties for marketing purposes
• Message Rates: Standard message and data rates may apply based on your carrier plan

Supported Carriers:

AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and other major carriers. Carrier support subject to change. Not all messages may be delivered.

Data Retention:

We retain phone numbers and SMS consent records for as long as you maintain an account with us, plus 5 years after account closure to comply with TCPA requirements. Opt-out records are retained indefinitely to ensure we honor your preferences.

4. Google Data Usage

Zyra's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

When you connect your Google account:

• We only access data you explicitly authorize
• We use Google data solely to provide the services you request
• We do not use Google data to train AI or machine learning models
• You can revoke Google access at any time through your account settings
• We encrypt all Google data in transit and at rest

5. AI and Machine Learning

We use artificial intelligence technologies to enhance our services:

• Call Processing: AI analyzes call transcripts to generate summaries and extract key information
• Natural Language Understanding: AI helps your voice agents understand and respond to callers
• Appointment Scheduling: AI assists in understanding scheduling requests and availability

Important AI Privacy Information:

• Your data is not used to train external AI models
• Call recordings and transcripts are processed securely
• You can opt-out of AI-powered features in your account settings
• AI-generated content is clearly marked in your dashboard

6. Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Limited access to personal information
• Secure data storage infrastructure
• Regular security training for our team

7. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate personal information
• Request deletion of your personal information
• Export your data in a portable format
• Opt-out of SMS communications at any time
• Opt-out of AI-powered features
• Revoke third-party access (Google, etc.) at any time
• Object to processing of your personal information
• Request human review of AI-generated content
• Access logs of how your data has been processed

8. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes described in this policy. When we no longer need your information, we will securely delete or anonymize it.

• Call recordings: Retained for 90 days unless you request earlier deletion
• Call transcripts and summaries: Retained for your account lifetime
• SMS consent records: Retained for account lifetime plus 5 years
• Google Calendar data: Synced in real-time, not permanently stored
• Account information: Retained until account deletion

9. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our platform:

• Google APIs: For calendar synchronization and email services (when authorized)
• AI Services: For processing natural language and generating responses
• Voice Processing Services: For converting speech to text and text to speech
• SMS Providers: For delivering text messages (when you opt-in)
• Payment Processors: For handling transactions securely
• Cloud Infrastructure: For secure hosting and data storage

These providers are contractually obligated to protect your information and use it only for the purposes we specify. We never sell your data to third parties.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email or through the service.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Through your dashboard support system
• Via email at support@agentis.solutions
• On our Terms of Service page for additional legal information